Refund policy

Thank you for shopping at Hanmadebyme. Each item in my shop is handmade with care. Please read this Refund Policy carefully before placing your order.

Returns and Refunds

Hanmadebyme only accepts returns, refunds, or replacements if the item you received is damaged, defective, or incorrect.

Returns, refunds, or exchanges are not accepted if the product has no defect or issue.

This means I do not accept returns, refunds, or exchanges for reasons such as:

Change of mind
Choosing the wrong item, color, or size
No longer wanting the product
Minor handmade variations
Delays caused by the shipping carrier or customs
Items damaged after delivery due to customer use, storage, or handling

Damages and Issues

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or incorrect, please contact me within 7 days of receiving your order so I can review the issue and make it right.

To start a request, please contact me at:

support@hanmadebyme.com

Please include:

Your order number
Clear photos of the item
Clear photos of the packaging
A short description of the issue

After reviewing your request, I will let you know if your request is approved and provide the next steps.

Handmade Product Notice

Each Hanmadebyme item is handmade with care. Because of the handmade nature of the products, small variations in color, size, shape, texture, pattern placement, or details may occur.

These small differences are part of the handmade character of the product and are not considered defects.

Return Conditions for Approved Requests

If a return is approved, the item must be unused, unworn, unwashed, and in the same condition that you received it. The item should also be returned in its original packaging when possible.

Items sent back without first contacting me and receiving approval will not be accepted.

Returns should be sent to the following address only after approval:

Hanmadebyme
511 NE 2nd St, Toledo, OR 97391, United States

Non-Returnable Items

The following items are not eligible for return, refund, or exchange unless they arrive damaged, defective, or incorrect:

Custom-made or personalized items
Used, worn, washed, or altered items
Items damaged by customer handling
Items without original packaging, when applicable
Final sale or discounted items
Items returned without prior approval

Refunds

Once your approved return is received and inspected, I will notify you whether the refund is approved or rejected.

If approved, the refund will be processed back to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Shipping Fees

Original shipping fees are non-refundable unless the issue was caused by an error on my side, such as sending the wrong item or a defective product.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Lost or Delayed Packages

Delivery delays may happen due to weather, holidays, customs processing, carrier delays, natural disasters, or other circumstances outside of my control.

Hanmadebyme is not responsible for delays caused by the shipping carrier or customs processing.

If your package is significantly delayed, please check the tracking information first. If you need further help, contact me and I will do my best to assist you.

Exchanges

Hanmadebyme does not accept exchanges if the product has no defect or issue.

If you received a damaged, defective, or incorrect item, please contact me at support@hanmadebyme.com with your order number and photos so I can review the issue.